If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. Excludes broadband faults and broadband network outages. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. No, any cables within the house can be touched as much as the householder wants to touch them. Plug into the wall socket. ; From the wall socket follow the white cable making sure it's tightly connected to the splitter. Not all properties have a socket. virgin media internal wall box. Connect the Hub’s power cable with the blue tab. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Virgin Media Wall Socket. The wall box may be branded with the logos of an old cable TV. One branch goes to the modem and the other to the V6 box. Virgin Media Wall Socket. Follow these simple installation steps for your Virgin Media home phone set up. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. add to list Tags Virgin Media V3 Hub - 2U cabinet rack mount , ,. I don't work for Virgin Media. What to expect with broadband installation QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. The pre-install team number is 0800 052 1734. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday;My QuickStart for Hub 3 arrived. Hi, I recently moved to this house and placed an order for VM broadband which I received today. Browse Virgin Media Virgin Media Community. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Back a step. If you are trying to do something else, please explain more. wi-fi. Reply. • Using your TV remote push the Input, AV or Source button. I just found a box in the closet which has a cable indicated as CABELCON 4. And on the back of the box. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. 132Mb average speed. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Account - Cable. Tudor. The admin page for the hub says Telephony (disabled) The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. 9. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together. 95. Live TV uses co-ax cables. AnthonyRaw1986. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. Post a photo of the "wrong" socket please. I am going to send you a private message. Push the white cable with the black label into the Hub. I can only find the TV socket. The cable line runs into the house to the socket but the router cable make end is - 5038783Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. wall socket. 0 Kudos Reply. Options. See full list on internetispinfo. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. The wall socket I have within my home does not appear to be working. Virgin Media; My Virgin Media; Shop;. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayHi. Yes that is a VM phone socket. I'm very sorry to hear about the non wall socket. All you need is a set of Powerline adaptors. You have at least tested the ringing capacitor issue in the diagnostic process. The final config should be: DSL Wall socket -> DSL port on AX82U -> Ethernet cable to AX11000's 1GB port. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Options. The installation took about 2 hours and was similar to an ordinary coaxial install, the CPE. Thank you for your post and welcome to the community. The new cables from your Quick Start kit will be push fit. I received a box to quick start with VM but there is no wall socket in my flat. Thanks for posting, welcome both to the community and also Virgin Media. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. I have also checked outside and there is no box either on my property or on my boundary wall. TV 360 and home phone. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. VM don't use fibre inside the property. Only an aerial cable (pictured below) connected to a box outside my flat. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. I cannot find a Virgin wall socket within my flat. easy install. You should see a welcome screen, then the Virgin Media start up screen. Virgin Fibre Areas only. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we have internet. Virgin Media’s new Intelligent Wifi Plus service is available to customers to make their network faster (Virgin Media). To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. 2. If there’s already a cable plugged into your Virgin. The phone number doesn't connect you. Make sure the white cable is firmly connected to the back of your TV box and the Virgin Media wall socket. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Options. Re: No virgin media wall socket. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. A Ti-Vo was installed in one of the upstairs bedrooms. I recently got Virgin broadband installed. • Connect the end of the 1. Luckily, most newer computers have one already. Stay safe online. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. 97K; 1. Connect the cable adaptor to the black banded end of the 3m isolator cable. Forum TeamSolved: Previously, I had BT connection so I need a wall socket. Simply set up a 360 Mini box in each of the rooms you'd like to have Virgin TV. I’m wanting to connect my modem to the quadplex if possible, rather than to the VM socket, therefore allowing me. on 15-02-2022 10:03. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Hello, my isolator cable does not fit into the virgin media wall socket. Re: No Virgin media wall socket. • Using your TV remote push the Input, AV or Source button. I don't work for Virgin Media. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. All. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. My Virgin Media App. Also, make sure the white cable from the back of your TV box to the wall socket is tightly connected too. Virgin Media Extension Cable. 4. 1 [or 192. . Switched On. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. You should see a welcome screen, then the Virgin Media start up screen. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . Look outside for a brown or grey VM box on the wall and trace the cable to the inside. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . 13. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. 3 minutes ago. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. I'm a Very Insightful Person, I'm here to share knowledge, I don't. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. Hello, I am currently at the stage where I need to connect the red wall socket cable to the VM wall socket. Plug into the Hub. Sadly, I can't set up because my wall socket does not fit. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. What do we do? - 5352510. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. When I proceeded to set up my Hub 3 I quickly realised that. Sometimes there is no wall box, just a trailing cable. Most QuickStart kits have just 6 cables, connectors and powerlines to. But the wall socket, I cannot attach the wall socket with Isolator Cable. No Virgin Media Wall socket . However, I do not have any of the specified wall sockets available. AnthonyRaw1986. 1. My Virgin Media App. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. QuickStart, set up and connections. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. If you have a SuperHub 3, please see the following explanations. Booking an engineer is easy with Virgin Media. Account - Mobile. I've now cleaned it to the point where the connector/socket is visibly clean and the threads are all fully exposed. Browse Virgin Media Virgin Media Community. Re: Wall socket. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Virgin Media; My Virgin Media; Shop;. Back a step. Tudor. 01-02-2023 10:59 - edited 01-02-2023 11:00. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Switched. It also protects the network from 240 volts being fed to it by faulty TVs in your home. • Connect the power supply to the back of the new box, then switch on at the wall. • Check the connection is tightly connected, it will make a 'click' noise. Next, take the blue end of the co-axial cable and insert that into the co-ax port on the back of your Virgin TV box. The port of wall socket - 5152519. Go back to normal router mode as soon as the test is done. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. • Take the red-banded end of the isolator cable and push it. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. ahhh the rubbish that is CS - you could try this. The cable could be hidden within, or behind, furniture. But its still failing to get any connection (i think i. on 30-12-2022 13:41. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Explain what needs to be done and book an engineer visit. can someone contact me about moving a TV point please. Can't find Wall Socket on 18-11-2021 13:36. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Call the Pre-installation and delivery team on 0800 052 1734. Call the pre-installation and delivery team on 0800 052 1734. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute;. I have signed up as a new user for Virgin Fibre. Some properties do not have a wall socket, only a cable. There is this aerial splitter which seems the most obvious place to connect to, but the broadband won’t set up properly, as there is some hardware connection issue. Stream from Virgin Media. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We would like to show you a description here but the site won’t allow us. ; If the TV box is connected to the Hub, make sure the. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Virgin media wall socket in an unusable place. No Virgin media wall socket. Once connected it directly to a hub, a little bit loose, but then interne. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. Is it necessary to plug the cable to socket for having wifi, if so what can I. Mobile Your Account. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Praying the white is the virgin one. Please support me in this regard. Thanks a lot. Options. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Manage Your Account. 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. 3) other. Booking an engineer is easy with Virgin Media. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. How do I book an engineer to come out - 5345632. The easiest way to set up multi room viewing is with the Virgin TV 360 Mini box. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. Which was great as that is in a better location than my master Socket was. Is there likey to be any problem with this, such as degraded of weaker quality or speed. Browse Virgin Media Virgin Media Community. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the. The top “capped” one is marked FM & has been disused since cable went digital. Step 1 Find the best spot for the WiFi Hub Make sure to keep the Hub out in the open. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. on 01-02-2023 14:26. It allows your computer to send information along your network. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Even though you had the cable there previously you don't have the isolator anymore and will need to have one supplied and then the technician will need to check to make sure. Same thing happened, and on all the wall phone points. We would like to show you a description here but the site won’t allow us. I have taken a look on our side and it looks as though you have spoken with the team regarding this. Wall sockets and no connection. in Networking and WiFi a month ago; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023; No internet when setup in QuickStart, set up and connections 13-08-2023We just moved in to a new house which already had a virgin wall socket, got the Wi-Fi set up fine, when I’ve gone to connect the TV box I’ve realised the wall socket is on the other side of the room from where the telly is and there is no way I can plug it into there for it to then reach the tv and due to the room layout/furniture can’t move the TV. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 4 weeks ago. The pre-install team number is 0800 052 1734. 9. 4. jpeg File size: 143. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. Then check your WiFi or Ethernet connectionStep 2: Order your TalkTalk Broadband service. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). Or a VM person will sort it for you when they get here in a day ot two. Try the automated service status number 0800 561 0061 to check for any faults in your area. All the wall. on 15-02-2022 10:03. Pop the power cable into a nearby plug socket, and turn it on. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Verify that the white cable is securely connected to the Virgin Media wall socket. Most of our customers receive their bills via E-billing. I would get virgin to do it. Options. The old owners of the house had virgin media - 5381338. If no. just moved in, can see the brown cable coming in from outside but there's no VM. There should be a wall mounted box somewhere inside that has an F socket on it. Dave. Trace any cables coming out of it and check the ends of them. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Explain what needs to be done and book an engineer visit. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. Virgin Mobile. Plug the cables into the Hub. My Virgin Media App. Go to solution. Push the red label end of the white cable, into the wall socket. Tudor. Hello, I'm trying to set up my Virgin Media broadband. The Openreach sockets do not work for Virgin Media. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayon a domestic hub you look at the values thus. self install. Call the Pre-installation and delivery team on 0800 052 1734. If you currently don’t have a Virgin Media network connection, we’ll send out an engineer to get you set up. The previous tenant had virgin - 4955543Re: Wall socket. Hi, I just moved to a new house and got my virgin media kit today. Virgin Media How to get a broadband line installed. 23/04/17 - 06:45 #6. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. We have a virgin media wall socket with an ethernet port in the wall but no round cable. I'm not sure what this integrated wall socket on Picture 3 is for, I suspect TV or radio. 3 weeks ago. You dont need a new router just for the test the Computer will connect directly. No Virgin Media Wall Socket on 13-04-2022 14:08. Those appear to be a pair of cables for a satellite connection. nor can I find a external brown box. Back a step. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. I wanted to check with people on here before trying to get an engineer in, just. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Manage Your Account. Thanks! Regards, BilalI, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Can someone come and set it up? 0 Kudos Reply. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Virgin Media; My Virgin Media; Shop; Help;. Actually it is not a box it is just a cover to cover up the splitter behind it. . First you'll need another Powerline adaptor. Checked every. Apologies for any cabling issues. I have a Virgin Media wall socket, it's the white box in Picture 1. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Virgin sent me the quick start kit and but I have the wrong connections to go into the virgin socket. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. cable from wall. . I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. #2. if I follow the cable that’s wired in already, it ends with a cut cable The cable with the hub is not fitt. It is surface clipped usually. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Tudor. My wall socket has fallen off as it was behind my sofa does anyone know if I. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. 168. If you require an alternative format bill, such as braille or audio, you will not be charged. Would I be able. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. 3. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. SHARE. #12. I wanted to check with people on here before trying to get an engineer in, just. It has two outputs on the left of the wall box. Q4G8FS Installation Guide Virgin Media 1. No internet, unfortunately. Hi I left virgin media on the 26th of march BT has been dreadful but luckily they are letting me leave without a termination fee. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. The engineer might have been thinking of powerline networking adapters? It’s recommended that these are plugged directly into a wall socket rather than an extension lead, but plugging the actual VM router into an extension lead is fine. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. You can possibly do this in two ways. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. Or if the other end of the white cable is in a more useful. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. on 05-09-2023 20:36. Apologies for any cabling issues. Tudor. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Tuning in. . Because I just newly moving to this house, and I just got the VM Quickstart kit with a coaxial cable. Should’ve checked this before I ordered. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. And on the back of the box. Plugging your virgin media router into an extension lead is fine. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Options. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). However, there is no Virgin Media Wall socket in my house. VM BB TV Landline. Thank you for your post. I am going to cancel. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall. on 17-12-2022 10:39. socket. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Virgin Media services are only available in eligible Virgin Media network areas. Page 8 Connecting 360 Mini box to the Hub Use the new HDMI cable provided Connect the new power supply to connect your 360 Mini box for your 360 Mini box. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. Virgin offers self-install to properties that have recently had a service. Broadband. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. How long does Virgin Media Broadband take to activate? Discover how Virgin Media services are installed. Answered! Go to Answer. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. Next, connect the power cable. I just found a box in the closet which has a cable indicated as CABELCON 4. Another option might include. We would like to show you a description here but the site won’t allow us. No Virgin media wall socket. log into hub3 - 192. . Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. If you in a property that's recently been added to Virgin Media's network we have another video th. The other is marked TV, & this is used for TV & Broadband. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections yesterday; ordered new broadband, cable too short in QuickStart, set up and connections yesterday; Wrong wall socket in Networking and WiFi Thursday; Installing equipment on private property without permission in QuickStart, set up and connections.